Client Support Officer CASUAL (X2) (Identified)

Immediate Start

• Join a passionate team dedicated to improving health services in the community!
• Be the first point of contact, making a difference in clients' lives every day!
• Enjoy a flexible, casual work environment in beautiful Mareeba!
• Opportunity for professional growth and development in a supportive setting!

About Us: A Community-Centric Health Service

At Mulungu Aboriginal Corporation Primary Health Care Service, we pride ourselves on delivering exceptional health services to the Aboriginal and Torres Strait Islander communities. Our mission is to promote well-being and ensure everyone has access to quality healthcare. We believe in empowering our clients and fostering a supportive and welcoming environment.

As part of our Health Services team, you will play a vital role in achieving our business objectives, including increasing patient attendance rates and ensuring smooth operational processes. Your contributions will be instrumental in enhancing the overall health of our community.

Position Overview: Your Role in Our Team

As a Client Support Officer, you will provide outstanding customer service and efficient administration to ensure our clinic runs smoothly. You will handle client appointments, manage data, and assist in processing claims while supporting our dedicated Clinic Team.

Your role is essential in enhancing patient experiences, maintaining high booking rates, and ensuring all clients feel welcomed and valued in our facility.

Candidate Profile: Are You the One?

We are looking for motivated individuals who are passionate about community service and healthcare excellence. If you thrive in a collaborative environment and have a heart for helping others, we want to hear from you!

• Possess a Certificate III in Business Administration/Medical Reception.
• Strong interpersonal and communication skills to effectively engage with clients and team members.
• Ability to prioritize tasks and demonstrate organizational skills in a fast-paced environment.
• Experience working with Aboriginal and Torres Strait Islander communities is highly desirable.

As a Client Support Officer, you will have the opportunity to grow your skills and be part of a team that values cultural competency and community engagement. Your contributions will help shape the future of health services in our region.

SELECTION CRITERIA

SC 1     Possession of a Certificate III in Business Administration/Medical Reception or ability to obtain.

SC 2     Experience working with Aboriginal and / or Torres Strait Islander communities and demonstrated knowledge of Aboriginal and Torres Strait Islander cultures.

SC 3     Experience, knowledge and skills in administrative / reception roles and office management systems.

SC 4     Demonstrated skills in performing reconciliations and problem solving.

SC 5     Demonstrated interpersonal and communication skills with the ability to work in a multi-disciplinary team structure.

SC 6     Knowledge of and / or involvement in quality improvement processes.

SC 7    Knowledge of, or ability to acquire knowledge of human resource management issues including Workplace Health and Safety, Equal Employment Opportunity and Antidiscrimination.

Applications CLICK HERE

To apply for this position please submit a resume with two current referees and a brief cover letter addressing the selection criteria. Position closes on 14/042005 at 5:00pm.

Position Description:

If you’re ready to embark on a rewarding career path with a meaningful impact, we invite you to apply now! Join us in making a difference in our community!